Shipping policy

Shipping Policy

ELEGANCE PHARMA STORE, we are committed to delivering your order as quickly and securely as possible. Below is an overview of our shipping policy.

1. Processing Time

  • Order Processing: All orders are processed within 1-2 business days of receiving payment (excluding weekends and holidays).

  • Order Confirmation: Once your order has been processed, you will receive a confirmation email along with tracking information.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to ensure timely delivery. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1 business day (available for select locations)

Please note that delivery times may vary depending on your location, shipping carrier, and any unforeseen delays.

3. Shipping Rates

Shipping rates are calculated at checkout based on your order size, destination, and the selected shipping method. We offer free standard shipping on orders over 200Pkr within Punjab Pakistan.

4. International Shipping

We ship to most international locations. International shipping times and costs may vary depending on the destination. The customer is responsible for any additional customs duties, taxes, or fees associated with international shipments.

5. Shipping Restrictions

We currently do not ship to P.O. boxes, APO/FPO addresses, or restricted countries. If you live in one of these areas and wish to place an order, please contact us for further assistance.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment by visiting the carrier's website.

7. Lost or Damaged Packages

While we take extra care in packaging your order, we understand that accidents happen. If your package is lost or damaged during shipping, please contact our customer service team within 7 days of the delivery date. We will work with the carrier to resolve the issue or offer a replacement.

8. Address Accuracy

Please double-check the shipping address at checkout to ensure it is correct. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

9. Shipping to Multiple Addresses

If you'd like to send items to different addresses, please place separate orders for each destination.

10. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We can modify your order as long as it has not been processed or shipped.

11. Customer Support

If you have any questions regarding shipping or your order, feel free to reach out to our customer support team at [contact info].

Thank you for shopping with us!